Reference

Your Privacy Policy in Practice

Your account details, DANA, OVO, GoPay, and QRIS wallet records, cookie choices, and lobby activity are covered by this Privacy Policy from the moment you create an account.

Account data explainedDANA and QRIS recordsCookie choices coveredChange requests available
stdium77 Your Privacy Policy in Practice
CONTACT ROUTES

Three Ways to Reach Privacy Support

Privacy questions should not sit in the same queue as general lobby chat. We route account-data requests to staff who can check identity, read wallet references, and update your case history without asking you to repeat the same details. Use the channel that matches your request size: chat for a quick status check, email for documents, or an account ticket for changes tied to your profile.

Team online

Live chat

Live chat is open 09:00-23:00 WIB for privacy questions such as cookie choices, recent login alerts, or DANA receipt checks. We may ask you to confirm your account phone before discussing private records.

Email request

Send longer privacy requests to our email channel when you need correction, deletion, or a copy of account data. Include your username and registered phone, but never send your password or wallet PIN.

Account ticket

From your profile, open Help, choose Privacy Request, and add the payment reference if your question involves OVO, GoPay, or QRIS. The ticket keeps replies linked to your account history.

SECURITY HANDLING

Six Controls Behind Your Privacy

We treat the Privacy Policy as an operating rule, not a page parked in the footer.

Account data collection

We collect profile fields, login records, device type, IP region, and wallet references because they support account access, payment checks, fraud screening, and customer service. Optional fields are kept separate from required registration data.

Cookie choices

Cookies help remember language, session state, and security checks on your mobile browser. You can clear them through your browser settings, then sign in again to set fresh choices on the device.

Payment records

DANA, OVO, GoPay, and QRIS references are stored with time, amount, account ID, and status so we can trace disputes. We do not store your wallet PIN or app password.

Access checks

When you ask for a copy or correction, we verify your registered phone, email, recent login, or payment reference. This step protects your data from being changed by another person.

Retention periods

We keep records only as long as needed for account operation, dispute checks, security logs, and legal duties. Older records are restricted, removed, or anonymised when they are no longer required.

Device sessions

You can manage active sessions from Account > Security > Active Sessions. If a phone is lost, sign in on another device, remove the old session, and contact us for a privacy check.

Privacy Policy Questions From Indonesia

These answers cover the privacy requests we receive most often from Indonesian account holders. They explain account access, wallet records, cookies, correction requests, and deletion steps in plain terms. If your case includes a payment dispute, keep the DANA, OVO, GoPay, or QRIS reference ready so we can match the record faster.

We collect the details you enter during registration, plus login time, device type, IP region, and security signals. We use them for account access, privacy requests, payment checks, and protection against unauthorised account changes.

No. We store wallet references needed to match a payment, such as time, amount, status, and account ID. Your wallet password, app PIN, and private app login stay outside our records.

Use the Privacy Request ticket inside your account or send our email channel your username and registered phone. We verify identity first, then prepare the data that we can lawfully share with you.

Yes, start from Account > Profile for standard edits. If the field is locked, contact support with your registered email, recent login detail, and a wallet reference so we can confirm the account holder.

Cookies keep your session active, remember language choices, and support security checks. You can clear cookies in your browser settings; after that, sign in again and the site will create fresh session data.

You can request deletion through email or an account ticket. Some records may remain for dispute checks, security logs, or legal duties, but we restrict them and remove what is no longer needed.

Live chat is open 09:00-23:00 WIB for quick privacy checks. For document-based requests, use email or the account ticket path so your identity check and reply history stay in one place.